Tuesday, September 10, 2013

My Chance was closed. What gives?

Pet Chance is proud to be different (and hopefully better somehow) from most other crowdfunding sites in a number of ways.  One thing we do very differently is allowing clients to keep Chances open indefinitely - IF there is activity with the Chance.  Activity can be demonstrated with donations, updates from the client, or proof that the client is actively spreading the word.

We have this policy at the risk of leaving unproductive Chances open for a long time.  But we strongly believe that if there's an opportunity to help a pet, we don't want the Chance to close.

Having said all that, we're putting in more processes to close inactive Chances more regularly so our donors can find and contribute to Chances that are likely to succeed.  This doesn't mean we don't want to help.  In fact, if a Chance is closed due to inactivity, it can quickly be re-opened if the client shows us that she/he will re-engage.

And of course, if a Chance closes, any donations that were made will be refunded if the donor so chooses.

We hope fewer and fewer Chances will close in the future.  But in the meantime, we hope our flexible-but-formal policies are helpful to both clients (pet owners) and donors alike!

YOUR TURN:  What ideas do you have for clients who are having trouble getting activity with their Chances?

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